Privacy Policy

This Privacy Policy governs the manner in which San’s Tours & Car Rentals (“Sans”) collects, uses, maintains and discloses information collected from registered members (each, a "Member") of the Sans Rewards program website ("Site"). This privacy policy applies to the Site and all products and services offered by Sans.

Personal identification information

We may collect Member’s personal information from Members, third parties, or publicly available resources in a variety of ways, including (but not limited to):

  • Site visits

  • Site registration

  • Interactions with our Customer Support team

  • Information in forms on or relating to our Site

  • Responses to surveys from or regarding our Site

  • Newsletter subscriptions

  • Any other Member activity with services, features or resources made available on our Site

Members may be asked for their name, email address, mailing address, phone number, gender or country of residence and birth date  when needed. 

We will collect personal information from Members only if they voluntarily submit such information to us. Members may choose not to supply personal information. However, it may prevent them from engaging in certain Site related activities and enjoy special Members only benefits.

The Member should ensure that all personal information submitted to us is complete and accurate. If the Member fails to do so, it may result in our inability to provide you with the requested products and services.

Non-personal identification information

We may collect non-personal information about Members whenever they interact with our Site. Non-personal information may include the browser name, the type of computer, technical information about the Member’s means of connection to our Site (such as the operating system, the Internet service providers utilized) and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance Member user experience. Most sites, like ours, use cookies for record-keeping purposes and at times to track information about the Member. The Member may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. However, do note that as a result, some Member activity or Site functionalities may be limited and there might be slight delays in the Site’s operations.

How we use collected information

Sans collects and uses Members’ personal information for the following purposes:

  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalize user experience - We may use information in the aggregate to understand how our Members as a group use the services and resources provided on our Site.

  • To improve our Site - We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions - We may use the information Members provide about themselves when booking a product  only to provide service to that requirement. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To deliver media content, promotions, surveys or other Site features - To send Members information they agreed to receive about topics we think will be of interest to them.

  • For legal purposes, or matters relating to disputes, billing or fraud

The email address Members provide for member registration, will only be used to send them information and updates pertaining to their Rewards Points redemption. It may also be used to respond to their inquiries, and/or other requests or questions.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Member’s personal information may be disclosed to Sans; employees or third parties like partnering companies, professional advisors, and relevant law enforcement or authoritative bodies for the purposes mentioned in the section above.

Sensitive and private data exchange between the Site and its Members happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Members’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners (City DMC & City Tours), trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Members may find advertising or other content on our Site that is linked to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services have their own privacy policies and customer service policies. As such, browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Sans has the discretion to update this privacy policy at any time.. We encourage Members to regularly check this page for any changes to our policies in order to stay informed about how we protect the personal information we collect. It is the Member’s responsibility to review this privacy policy periodically and become aware of modifications if and when they happen.

Your acceptance of these terms

By using this Site, you are hereby agreeing to the above mentioned policies. If you do not agree to this policy, we advise that you do not use our Site. Your continued use of the Site following any changes to the above policies will be regarded as your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please email us at :

Email : support365@sanstous.com.sg

San's Tours & Car Rentals Corporate Office :
221 Henderson Road
#01-05 Henderson Bluilding
Singapore 159557